About
More Than a Charter
Who we are, how we pick the aircraft, and the four questions worth putting to any broker before you let them book one.
How we work
A broker, not an operator.
Most people assume a charter company owns its jets. Plenty do. We do not, and that single fact shapes everything downstream of it.
An operator with aircraft on the ground has an empty airframe to fill and a firm view about which one you should take. We have nothing parked anywhere. So when we put a super-midsize in front of you instead of the heavy jet you asked about, the only thing behind it is the runway length at the other end.
What we actually sell is the search and the judgement. Which operators are worth using this month. Which aircraft can genuinely do your route with the bags you are bringing. Where a low quotation is hiding a fuel stop nobody mentioned.
Principles
How we behave when it costs us.
Anyone can list values. These are the four that occasionally lose us a booking, which is the only reason they are worth printing.
You will know who is flying you
The quotation names the company that will actually operate the flight, their certificate, and the tail number, before you pay anything. A surprising number of brokers will not tell you until the morning. Some never do.
One person handles your account
Not a team inbox. You will know their name, and they will know that you take the front-left seat and that your assistant books everything on Thursdays.
The quoted price is the price
Anything that cannot be known in advance, de-icing being the usual one, is listed as an exclusion on the quotation you sign. Not discovered afterwards.
Sometimes we will tell you not to fly
If the only aircraft free on your date is one we would rather not use, we will say so and offer you the morning instead. Occasionally the scheduled flight is genuinely the better answer, and we will say that too, even though it earns us nothing.
Safety
Do not take
our word for it.
Safety claims on a website are worth nothing, including ours. What is worth something is how fast a broker can answer these four questions. Put them to us, and put them to whoever quotes against us.
- Ask for the certificate
- Every operator we use holds a current air operator certificate. Ask, and we will put the issuing authority and the certificate number on your quotation before you commit to anything.
- Ask who audited them
- Third-party safety auditing is separate from state certification and is the more revealing of the two. Ask which scheme, and when it was last renewed. A broker who needs a week to find out is not checking.
- Ask about the crew
- Hours on type is the easy question, and any broker can answer it. The better one is whether this particular crew has flown that particular approach recently, and in that season. Ask it, and watch how long the answer takes to arrive.
- Ask about the insurance
- Third-party and passenger liability cover is confirmed for every charter. Certificates go to you on request, and there is no reason for any broker to hesitate over that one.
